To request a quotation, simply reach out to us with your project details, including the type of print, quantity, size, and any special requirements. You can submit your request through our website, via email, or by phone. We’ll provide you with a customized quote as soon as possible.
WHAT PRODUCTS DO YOU OFFER?
We offer a wide range of printed products. For a complete list, please use the Menu bar at the top of our website to explore the various items we offer.
WHAT IF I CAN’T FIND THE PRODUCT I’M LOOKING FOR?
If you can't find the product you're looking for, please reach out to us! We may still be able to accommodate your request or suggest alternatives. You can contact us via email, phone, or through the contact form on our website.
Artwork
HOW SHOULD I PREPARE MY ARTWORK? ARE THERE A SPECIFIC REQUIREMENTS FOR GUIDELINES I SHOULD FOLLOW?
To ensure your artwork prints perfectly, please follow these guidelines:
File Format: PDF is preferred, but we also accept AI, EPS, JPEG, and PNG (high resolution).
Resolution: Set your artwork to at least 300 DPI.
Colour Mode: Use CMYK for the most accurate color output.
Bleed: Include a 3mm bleed on all sides for full-edge designs.
Fonts: Outline or embed all fonts to avoid any issues.
HOW TO UPLOAD MY ARTWORK?
You can upload your artwork when you submit your enquiry on our website. We accept PDF, AI, EPS, JPEG, and PNG files. If your file is large or you prefer another method, feel free to email it to us or send it via Whatsapp or Google Drive.
WHAT IF I'M UNSURE IF MY FILE IS PRINT-READY?
No worries! If you’re unsure, feel free to send your file to us, and we’ll review it for you. We can help with file adjustments to ensure everything prints perfectly.
WHAT SIZE SHOULD MY ARTWORK BE?
Yes, but if the design has borders or frames, make sure they are within the safe area (usually 3mm inside the edge of your document) to prevent trimming issues. This helps avoid cutting off any important parts of your design.
DO YOU OFFER DESIGN SERVICES IF I NEED HELP CREATING MY ARTWORK?
Yes, we offer design services for an additional fee.
My Orders
HOW CAN I CHECK THE STATUS OF MY ORDER?
To check the status of your order, please get in touch with us directly. You can contact us via phone or email. We'll be happy to provide you with the most up-to-date information on your order.
IS IT POSSIBLE TO MAKE CHANGES TO MY ORDER?
Yes, changes can be made to your order—but only if it hasn’t entered production yet. Please contact us as soon as possible, and we’ll do our best to accommodate your request.
WILL I RECEIVE A NOTIFICATION WHEN MY ORDER IS READY?
Yes, we’ll notify you as soon as your order is ready for pickup or has been shipped. You’ll receive an update via email, message, or your preferred contact method.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept multiple payment methods, including PayNow and bank transfers. If you need more information or assistance, don’t hesitate to get in touch with us.
CAN I REQUEST A RECEIPT OR OFFICIAL INVOICE?
Yes, you can request a receipt or official invoice for your order. Just let us know at the time of purchase or contact us afterward, and we’ll be happy to provide it.
Delivery
WHEN WILL MY ORDER BE DELIVERED?
Delivery times vary based on the product and order size, but we’ll provide an estimated delivery date once your order is confirmed. If you need a more specific timeline, feel free to contact us directly.
CAN I HAVE MY ORDER DELIVERED TO MULTIPLE LOCATIONS?
Yes, we can arrange delivery to multiple locations. Just let us know the details when placing your order, and we’ll provide a custom quote based on your delivery requirements.
WHAT ARE THE DELIVERY COSTS?
Self-collection is free of charge. For delivery, a flat rate of $15 applies via 3PL courier, with an estimated delivery time of 1–2 working days.
Cancellations and Refunds
I NO LONGER NEED MY ORDER. CAN I CANCEL IT AND GET A REFUND?
Refunds are not available for orders that have already been processed. For orders that have not yet entered production, a 90% refund may be issued upon approval. All approved refunds will be processed within 7–14 business days.
WHAT SHOULD I DO IF THERE’S AN ERROR IN THE FINAL PRINT?
Please double-check your artwork before submission. We are not liable for any errors once the artwork is approved. If a printing mistake occurs on our end and the output doesn’t match the approved file, we’ll review the case and work with you to resolve it as quickly as possible. Refunds or artwork changes are not allowed in such cases.
